We are here to help you, every step of the way
Whether you have a question about your PCP search, need an update on your case, or want to raise something important, our team is ready to listen. Use the channel that suits you best and we will respond promptly.
Get in touch
Ways to reach our team
Choose the channel that feels easiest. Whichever you pick, you will speak with a real person on our UK-based support team.
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Phone
Call our support line during office hours and we will pick up as quickly as we can.
Call us
0800 000 0000 -
Email
Write to us with your question or case reference. We aim to reply within one working day.
Write to us
support@claimpcptoday.co.uk -
By post
Send written correspondence to our registered office and mark it for the attention of Client Support.
Registered office
Clavering House, Newcastle Upon Tyne, NE1 3NG
How we respond when you reach out
Our promise is plain English, prompt updates, and no pressure. Here is what you can rely on whenever you contact our team.
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01
A real person, not a script
Calls and emails are handled by trained UK-based advisors who will take time to understand what you need.
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02
Clear timeframes
We aim to reply to emails within one working day and provide a meaningful update on any ongoing case within five.
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03
Plain English, no jargon
If something needs explaining, we will explain it. You will never be asked to make a decision you do not fully understand.
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04
Your details, kept private
Everything you share is held securely and handled in line with UK data protection law. We will never sell your data.
Support for clients who need a little more
We know that life sometimes makes things harder. If you are dealing with bereavement, ill health, financial difficulty, a disability, or anything else that affects how you would like to be contacted, please tell us.
We will adjust how we communicate, give you more time, involve a trusted family member or carer with your consent, and make sure you are never rushed. You can read our full approach in our Vulnerable Customer Policy.
- Alternative formats including large print on request
- A nominated representative can act on your behalf
- Flexible call times, including pre-booked appointments
- Plain-spoken summaries of anything we send you
If something goes wrong
Raising a concern or complaint
If you are unhappy with anything we have done, please tell us. We take every concern seriously and follow a clear, regulated procedure so it gets looked at fairly.
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Tell us first
Get in touch by phone, email or post. Most matters are resolved quickly once we understand what has happened.
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We acknowledge and investigate
You will get written confirmation that we have received your complaint, and a final response within the timescales required by our regulator.
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You can escalate
If you are still not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge.
Talk to our support team
If you cannot find what you are looking for here, or you would simply rather speak with someone, our team is one call or email away. Authorised and regulated by the Financial Conduct Authority.